CategoriesGift ideas

How to celebrate the customer service week

As the world begins to open back up, there’s no doubt that, the way we buy, the things we buy, and the mindset in which we buy them have all been altered forever

For companies this is best practiced during customer service week; Customer service week is an international celebration of the importance of customer service and the people who serve and support customers on a daily basis.

With customer service week ahead, It’s likely that most companies will face a big challenge in appreciating their clients as the norm due to the impact of the corona virus.

Customer service week is an international celebration of the importance of customer service and the people who serve and support customers on a daily basis.

But how about we change the story for the 2020 customer service week gifting style. Think gifting electronically without having to risk the spread of the virus.

Giftpesa is gift management platform that allows business disburse digital gift vouchers to multiple recipients at a go. Employees receive their digital gifts via an sms with instructions on how to redeem. Let’s check out how Giftpesa can enrich your organizations’ customer service week cerebration.

1.   Bulk disbursement

Giftpesa has automated the entire process of buying and disbursement of gift vouchers online. A human resource manager or a marketing manager, sitting in his/her office can disburse bulk electronic gift vouchers to multiple recipients spread across a wide region. Upon disbursement, Giftpesa generates a summarized file which shows a success report on vouchers disbursed. This report can always be filled for future reference https://giftpesa.com/for-corporates/ Nothing creates confidence, than an assurance that recipients have received their tokens and they can now spend at their pleasure.

2.   Track Redemption

Giftpesa business portal gives visibility to track how your recipients are redeeming gift vouchers online across multiple retail centers. As a business, you are able to decide where your staff/customers should redeem based on redemption report. Tracking redemption brings financial prudency by ensuring money spend by the business to reward is actually utilized as expected. In addition, the business can customize messages to staff pushing them to redeem in the event redemption rate is slow.

3.    Partial Redemption

The biggest incentive for businesses to use giftpesa platform to run incentive program is the benefits that trickle down to the staff/ customers. The benefit of partial redemption is worth a million to the end users. Imagine a possibility, where you can redeem your e-gift multiple times without restrictions. This gives you the freedom to spend and a choice to work within your budget.To show a staff using a digital voucher while shopping Giftpesa has made it possible to only redeem what you want to shop at that moment https://giftpesa.com/for-individuals/ . Besides that, your e-gift balance is updated real-time and you can be able to see how much you’ve spent and the balance at the same time. This is a huge convenience to the consumers.

4.   Multiple redemption market place

Giftpesa digital gifts are universally accepted across all leading supermarkets in Kenya. A single giftpesa e-gift is redeemable across Tuskys https://www.tuskys.com/ ,Naivas https://naivas.co.ke/ , Eastmatt https://www.eastmatt.com/ , Clean shelf https://cleanshelf.co.ke/, Quickmart https://www.quickmart.co.ke/ , Carrefour  https://www.carrefourkenya.com etc. This is a huge step toward universal e-rewards with open loop system.

5.   Refund

Lastly, businesses have gained significantly with invention of giftpesa. In order to ensure businesses do not incur unnecessary losses, all online e-gift not utilized after 12 months are credited back to business giftpesa wallet. This gives the business an opportunity to further re-allocate the online evouchers to new clients/ consumers without incurring another cost.

 

 

 

 

Employee moral boosted with incentive programs
CategoriesGift ideas

5 ways Giftpesa is changing corporate gifting

5 ways Giftpesa is changing corporate gifting

Every goal of an employer is to hire the most qualified staffs and keep them loyal and productive. Today, almost every organization strives to award its employees to motivate them. An incentive is an action or a valuable item that motivates an employee to do more of whatever has been asked by the employer. incentives can be tricky for many employers. Choosing the best incentives that ensure the staffs remain happy, motivated and content can have a significant impact on organization growth. To be different and unique in the market, aspect of convenience, fast and flexibility have to be accompanied when selecting the best incentive. Giftpesa is gift management platform that allows business disburse evouchers to multiple recipients at a go. Employees receive their evouchers via an sms with instructions on how to redeem. Let’s check out how Giftpesa has changed the corporate gifting.

1.   Bulk disbursement

Giftpesa has automated the entire process of buying and disbursement of gift vouchers. A human resource manager or a marketing manager, sitting in his/her office can disburse bulk evouchers to multiple recipients spread across a wide region. Upon disbursement, Giftpesa generates a summarized file which shows a success report on vouchers disbursed. This report can always be filled for future reference. Nothing creates confidence, that an assurance that recipients have received their tokens and they can now spend at their pleasure.

2.   Track Redemption

Giftpesa business portal gives visibility to track how your recipients are redeeming evouchers across multiple retail centers. As a business, you are able to decide where your staff/customers should redeem based on redemption report. Tracking redemption brings financial prudency by ensuring money spend by the business to reward is actually utilized as expected. In addition, the business can customize messages to staff pushing them to redeem in the event redemption rate is slow.

3.    Partial Redemption

The biggest incentive for businesses to use giftpesa platform to run incentive program is the benefits that trickle down to the staff/ customers. The benefit of partial redemption is worth a million to the end users. Imagine a possibility, where you can redeem your evoucher multiple times without restrictions. This gives you the freedom to spend and a choice to work within your budget. Giftpesa has made it possible to only redeem what you want to shop at that moment. Besides that, your evoucher balance is updated real-time and you can be able to see how much you’ve spent and the balance at the same time. This is a huge convenience to the consumers.

4.   Multiple redemption market place

Giftpesa evoucher are universally accepted across all leading supermarkets in Kenya. A single giftpesa evoucher is redeemable in Tuskys, Naivas, Eastmatt, Cleanshelf, Quickmart, Carrefour etc. This is a huge step toward universal evoucher with open loop system.

5.   Refund

Lastly, businesses have gained significantly with invention of giftpesa. In order to ensure businesses do not incur unnecessary losses, all evouchers not utilized after 12 months are credited back to business giftpesa wallet. This gives the business an opportunity to further re-allocate the evouchers to new clients/ consumers without incurring another cost.

 

CategoriesCorporate Gift ideas, Gift ideas

THE MOST INNOVATIVE WAY TO REWARD EMPLOYEES IN KENYA

Businesses always reward their employees after meeting a certain target. This motivates them to continue performing well and also ensures increase in productivity. Most companies have a challenge in choosing which mode of reward will suit their employees and make them satisfied and happy at the same time. Some will decide to use Gift cards, putting best staffs on the website, taking staffs out for lunch, parties or even award them with gift vouchers.

In Kenya, if you ask anyone whether they prefer cash-based rewards like prepaid credit cards and vouchers or trophy-based rewards like travel, lunch and merchandise ,generally the answer will be to take cash based reward.in order to satisfy the employees, most businesses have ventured into vouchers as the main reward mechanism.

Gift vouchers started out as paper-based tokens awarded to staffs to use them at retail shops or even for holidays. The annual growth of gift vouchers has been running at between 5% and 15% according to trade body UK Gift Card and Voucher Association (UKGCVA).

Today, besides the paper gift vouchers, there are also electronic vouchers which many businesses have shifted to as the best alternative because of its simplicity and conveniences. Giftpesa stands out as the best evoucher platform to replace the paper voucher in Kenyan market. The aspect of convenience and choice revolves around Giftpesa evoucher.

Procedure for acquiring a paper gift voucher is quite lengthy. One has to walk into a retail shop, queue to pay, wait for the vouchers to be printed, wait for them to get signed and to be split and at the same time send it to someone as a parcel. This creates a lot of inconveniences to employees as even redemption of the paper vouchers partially is also a challenge. Employers have now shifted to the most innovative evoucher solution, that is, Giftpesa.

Giftpesa evoucher has solved all the paper voucher challenges both at an individual level and from cooperate perspective.an individual can be able to load his or her giftpesa wallet using a phone, send it to anyone using the same phone and redeem partially or fully as per your budget. All the three Giftpesa processes, confirmation is simply through text messages.

Businesses can now reduce the costs incurred in distribution of vouchers as Giftpesa evoucher disbursement is done instantly through text messages. This brings transparency in the business world. With the paper voucher, it is very costly to include the retail company or the buyer’s name or logo on the voucher. Giftpesa innovatively allows the employees to get a text message that has instructions of the source and where to redeem it for free.

All the major retail shops in Kenya are now using Giftpesa as a replacement for paper voucher because of its convenience in customer journey. This has also resulted to Businesses embracing Giftpesa as a reward method as that’s what pleases the employees all over and its cheap at the same time.

Coworkers happy after receiving retirement gifts
CategoriesGift ideas

WHY GIFTPESA EVOUCHER IS THE BEST REWARD TO GIFT YOUR EMPLOYEES

Giftpesa is an electronic voucher platform that allows people and cooperates in gifting processes. Automation is embraced in Giftpesa in such a way that one can send, buy and redeem the evoucher without any paperwork. For businesses, disbursement of vouchers to multiple recipients has been made easier and open as Giftpesa provides the wholistic process solution. Below are the main reasons why employees should receive their gifts through Giftpesa evoucher system.

  • TRANSPARENCY:

Employees are always awarded at the end of the month, quarterly or even annually after achieving a certain set target of the business. Physical Vouchers being one of the best and cheapest means of rewarding employees, is used and sent to other branches. Distribution of the vouchers is done and getting to know who received and who did not is quite a tedious task. With Giftpesa, disbursement is done instantly with each employee receiving a text message of evoucher amount, where and how to redeem and option to share it. Businesses that embrace Giftpesa will not encounter difficulties associated with transparency and accountability due to traceability.

  • BULK DISBURSEMENT:

With Giftpesa, businesses are given a platform where they can buy bulk e-vouchers and disburse to multiple recipients instantly. Recipients receive Giftpesa evoucher notification via an sms with instructions on how to redeem and share. The whole process is done online and a PDF summary is generated for future reference.

  • TIME/CONVENIENCY:

For one to get a physical voucher you are supposed to walk into a retail shop(Supermarket), queue so that you can pay for it, wait again for it to be printed and if the vouchers are to be split again you have to spend some time waiting for the whole process. This is further time consuming especially if you want to send the physical voucher to someone. With the introduction of the Giftpesa, the whole buying and redemption process has been automated. You can buy, redeem or share your e-voucher using your mobile phone. Additionally, redemption process is a simple mobile transaction.

  • PARTIAL REDEMPTION:

Majority of supermarket paper gift vouchers cannot be redeemed partially.  This is a huge inconvenience to the consumers. Giftpesa brings the much-needed freedom to spend to the end consumers. Giftpesa allows you to spend as per your budget plan and you can be able to see how much you’ve spent and the balance at the same time.

  • EXPIRY:

Giftpesa evouchers do not expire at all! This the most interesting part as many employees would like to spend their evoucher anytime and not within a certain period of time. Any un-utilized evoucher after 12 months is credited back to business giftpesa account for further re-allocation. This ensures businesses don’t lose money on any un-utilized e-vouchers.

  • Multiple redemption market place

Giftpesa evoucher are universally accepted across all leading supermarkets in Kenya. A single giftpesa evoucher is redeemable in Tuskys, Naivas, Eastmatt, Cleanshelf, Quickmart, Carrefour etc. This is a huge step toward universal evoucher with open loop system.