Frequently asked Questions

Giftpesa is a gifting management platform that allow customers to BUY, SEND & REDEEM gift vouchers through their mobile phones.

Dial *483*18#, select buy option, enter amount, then enter your M-Pesa pin

To send a gift voucher to your friends and loved ones, Check if you have voucher, then send the voucher to the contact of the recipient by dialing *483*18#

Visit and create a corporate account. This account enables bulk buying and bulk disbursement.


YES, you will only be allowed to the maximum daily Limit of your mobile money provider.
Visit any of our redemption partners, select your preferred gift, and then pay using your eVoucher. To pay using eVoucher, dial *483*18#, select redeem, then enter outlet Till Number and the amount.
Yes, you can redeem the voucher partiallyYes, you can redeem the voucher partially
To check your balance, dial *483*18# your balance will appear on top of the dialog box.

The voucher is valid for 12 months.

Your voucher will become inactive and will be returned back to the sender. The sender must authorize for further re-activation. For further clarification call our customer care number 0793672742/0756433423 or an email to [email protected]

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