Customer Service Week is coming ( 3-7 October). You’re probably wondering why I am telling you this. Anyway, customer service is the backbone of any successful organization. You must invest in customer service if you’d like to build brand loyalty, advocacy, and consumer happiness. 

Given the importance of the customer experience, businesses must recognize Customer Service Week. Have you been commemorating Customer Service Week with your team? If not, then this piece is for you.

Why Customer Service Week Should Be Celebrated

Because customer service representatives are the company’s public face, they are vital to promoting your brand. Thus, celebrating Customer Service can offers your business many advantages, including;

• • • • Increase the value of customer service within your company.
      • Boost your employees’ sense of purpose and cooperation
      • Boost client perception and image
      • Remind customers of the company’s commitment to customer satisfaction
      • Boost productivity by rewarding employees for a job well done 
      •  For attracting and keeping top talent in your business.
      • Generate long-term relationships with customers 

Ways to Celebrate Customer Service

Customer Service Week should be used by businesses to promote their brand as well as to keep their staff motivated. Use this week to express your appreciation for your customer service team’s work.

Here are a few suggestions for how any company might recognize Customer Service Week in 2022.

1. Recognize and Reward Excellent Employees

Spend a minute recognizing a job well done. Everything is going great at work, right? Promote a celebration. In addition to paying attention to the numbers during this Customer Service Week, we should also pay attention to the energy behind the numbers.

Excellent customer service is simple to reward by giving them a Giftpesa voucher. Depending on the department, recipient’s name, and message, you can customize the eVoucher to your liking. Personalized gift vouchers are the most cherished gifts. The human-to-human method of gift-giving always makes the recipient feel as though the sender spent time crafting the present for them.

2. Provide Customer Service Training

Supporting your staff’s professional development is crucial if you want to deliver great customer service.

Invest in your staff’s training if you want to meet and exceed the expectations and demands of your customers.

Provide your staff with workshops and short courses that include certification. By doing this, you will be able to demonstrate to your staff how much you care about their professional development and how important they are to your company.

3. Have Q&A Session With Your Employees

Customer service is your company’s watchdog, thus they are the best people to ask about how customers perceive your brand.

With that in mind, it would be a good idea to have a question and answer session with your customer service. This will help in improving customer satisfaction and maximize sales opportunities.

4. Reach out to Your Customers With Gifts

Some business owners feel that it’s a waste of resources to show their customers their appreciation. The word “Thank you” carries a lot of significance. It acknowledges the fact that, even as you help consumers, they are helping you by supporting your business. “No customers, no business,” is what we at Giftpesa say.

Customer Service Week gives us a chance to emphasize how important our customers’ satisfaction is to us. Thanks to Giftpesa digital gifting platform, tons of companies have adapted gift giving as a way to thank their customers.

5. Host a Customer Service Week Party for Your Employees.

As you prepare to grace the Customer Service Week, make sure your employees feel appreciated by throwing a party for them to celebrate them. Make use of office parties if there is a management gap in your company. The best time to strengthen your business relationships is when you spend time with your staff.

Conclusion

During CS Week, you have the chance to show your customers and workers that you are a reliable brand. Thus, sending presents to your workers in appreciation during this week is ideal for any business.

To make this week memorable, please feel free to reach out to us for thoughtful corporate gifts for your team.

Employee satisfaction is how an employee is happy with their job, work environment, and corporate culture in general. With so many resignations from employees these days, Employee satisfaction is more important than ever. This is because employee dissatisfaction can have serious consequences for a company.

Today people value their mental health. And if they can’t find it in your organization, they choose to work out. The main issues that may push employees to leave your organization include salary, lack of incentives, recognition, transparency, and growth opportunities.

Most brands are familiar with the term “employee satisfaction,” but many are unaware of its significance or how to preserve it. Even some businesses think that paying their workers well enough will inspire them and raise morale. However, have you ever considered abandoning this conventional thinking and adopting the employee satisfaction philosophy? The outcomes? Are extremely impressive.

Why is it so important for employees to be satisfied?

Are you struggling with retaining your top talents? Or you have noticed low turnover at work and you are probably wondering how you can avoid this? Well, this is why employee satisfaction is very important in your organization 

Employees are more inclined to offer their all at work and be devoted to the company’s objectives when they are content. Consider it a method to infuse your business with positive energy. In other ways, employee satisfaction boosts productivity and the quality of work in your company. 

How to maintain high levels of employee Satisfaction

• Celebrate employee achievements

Everyone likes being cheered. Whatever the achievement, be it small or big, celebrate them. Show them that their loyalty and hard work are being seen and appreciated by the company. Employees who are happy and satisfied will always produce quality work at a company. And we all know what that means for a company, right? An increase in productivity always skyrockets sales which translates to good revenue. 

•    Recognize employee’s hard work

A “thank you” from your manager always melts employees’ hearts. It will be very unfortunate for a hard-working employee not to be recognized and appreciated. This drops the level of dedication at work. Have you ever had a performing employee all of a sudden start to underperform? Well, this is the reason why they stopped working so hard for you. 

By recognizing your employees’ hard work, you are as well motivating them and others to work even harder. So do you still believe employee satisfaction is a waste of resources and time for the company? Good, contact Giftpesa and they will help with ways in which you can reward your employees and strengthen business relationships. 

• Reward Employees for their excellent performance. 

A pat on the back works miracles. Employees who are rewarded are easy to retain in the company. Once you reward a top-performing employee, they will want to go the extra mile to be rewarded again next time. Rewards in a workplace also foster healthy competition among employees and create a good teamwork environment in a company. 

When I talk about teamwork, I mean they will look out for each other because they are chained to one goal. Therefore, everyone in the group will have to work even hard to strive for the next win. 

• Be transparent

Make it clear how employees will be informed about awards and promotions in your company. It’s crucial to make the process transparent so that your employee feels like they’re a part of it.

Conclusion

Keeping employees happy does not necessitate any extra effort. Most of these employees want to be treated with respect and trust while working for you. If your business finds ways to value and acknowledge the devotion of its employees, you’ll have happy workers. Satisfied employees are more driven, engaged, and devoted. 

Do not worry; Giftpesa is here to assist you in maintaining high employee satisfaction with corporate gifts.

GiftPesa is a digital gifting platform that has been in operation since 2018. Prior to that, online gifting was uncommon, and paper vouchers were widely used, instead. GiftPesa was founded to simplify the gifting process. When it comes to gifting, corporations and individuals can use it to their advantage. It is a platform that has automated the gifting process, and businesses and individuals can now redeem, purchase, and distribute e-Vouchers in bulk. Aside from that, GiftPesa provides limitless shopping options. Customers will be able to enjoy the freedom of choice in this manner. GiftPesa is the best platform to choose if you want efficiency and transparency in your gifting.

How it works

Giftpesa is a gifting management platform that enables both corporates and individuals to send gift vouchers to several recipients at once. The recipients then receive their vouchers through text message with redemption instructions.GiftPesa has made the process of gifting gift vouchers very simple. With just a click of a button, you can create happiness.

The entire procedure of purchasing and disbursing gift vouchers has been automated by Giftpesa. This means you can now distribute bulk vouchers to a large number of recipients across a large geographic area with ease. We then generate a summary file that includes a voucher disbursement success report for you. 

The Giftpesa gifting platform allows you to see how your beneficiaries are using e-vouchers in different stores. Based on the redemption data, you can determine where your employees/customers should redeem or you can leave the voucher open so that your recipient has the flexibility of choice. There are no hidden fees or surprises with Giftpesa; it’s as quick and straightforward as it gets.

In addition, the recipient may choose to spend a portion of their e-gift at different times and places. GiftPesa users can purchase, redeem, or send an e-voucher from their mobile phone at any time. Corporates can utilize this platform to reward their clients, employees, or other beneficiaries all around the country without paying a lot of money. Because of its simplicity, low cost, and efficiency, the GiftPesa Model of gifting has attracted many organizations.

Why should companies choose GiftPesa?

Giftpesa is a one-stop-shop for all your company’s digital gifting needs. For your team, we offer one-of-a-kind bespoke corporate gifts. One of the most efficient and easy ways of sending and receiving gifts. Corporates can now gift their employees with e-Vouchers regardless of where they are located. The fascinating thing is that Giftpesa allows users to redeem their vouchers at over 200 redemption points across the country. Furthermore, it is permissible to partially redeem a Giftpesa E-voucher.

So, why should one choose GiftPesa? Here are some of the reasons to choose GiftPesa

• Ability to disburse gift vouchers to multiple recipients at once

Corporations can now send e-vouchers to all of their recipients with just one click. The recipient then receives an SMS with all of the instructions for redeeming the e-voucher, making it even more convenient.

• Ability to track redemption history

Corporates can keep track of e-voucher redemption history in real-time. By this, we ensure that the money spent by the company to reward customers is used as intended.

• In case e-vouchers are not utilized, one can get a refund

This is also a reason why many corporations and individuals are now choosing GiftPesa. In case the e-vouchers that you send are not utilized within 12 months, they will be recalled back to your GiftPesa business account for future allocation.

• Choose your preferred e-voucher redemption joint 

Corporates and businesses have total control of where their clients can redeem their e-vouchers. 

What are some of the features offered by GiftPesa?

• Voucher on your mobile phone 

You do not have to queue at the offline stores to buy gift vouchers or wait until you meet your employees or clients for you to gift them anymore. As long as you have a mobile phone, you can cherish love with the voucher. The Giftpesa menu is very simple and anyone can easily navigate it. 

• No expiry

This is a feature that has made GiftPesa a very attractive platform for gifting. With no expiry, you will rest assured that your gift voucher is very safe. Users are allowed to spend their vouchers only when they need them. There is no risk of losing the voucher either. Your e-voucher will always be safe on your mobile phone as long as you have one.

• Offer Choices

Recipients can now use their gift vouchers as many times as they want without any restrictions. Users have the choice to spend within their means and in whatever way, they see fit. As a result, you can redeem the amount you want to spend right now and save the balance for a later date.

What are the advantages of a corporate gift for a company?

Companies, businesses, and even individuals send gifts as a way of showing appreciation, devotion, and even love. It is also a suitable way for businesses to build strong relationships with clients, partners, and employees. The gift that you send to employees and even clients reflects a unique bond that you have with them. How can corporations benefit from gifting? Here are some of the ways

• It creates brand awareness

Gifting your clients is one simple way to make your brand stand out. Gifting clients gifts that are customized and personal will make them feel valued and appreciated. When you send gifts to your clients, employees, and stakeholders, there are high chances that they will share them with friends and even family. By doing so, a brand’s social standing will be elevated. 

• Improves productivity

Employees get motivated when they are gifted. By gifting them, they will not only feel appreciated but also valued. Gifting motivates employees to work harder than before. It is a suitable way to get their energy back on track. If you have been looking for a morale booster, gifting is the best solution. 

Things that one must consider while choosing a gifting platform

There are different types of gifting platforms and making a choice is not that simple. When making a choice, it is vital to know the full potential of their functionalities as well as their automated process. With the market being flooded with gifting providers, due diligence is very important. At the end of it all, it will be wise to choose a provider who will provide the needed set of capabilities. Here are some factors to consider while choosing a gifting platform

• The features and the services

The first thing to be considered should be the features and the services offered. A corporate gifting platform should not only be about sending the e-vouchers. The best platform should offer other features including reporting features and tracking the history of redemption. Recovery of unused e-vouchers should also be a feature offered by the platform. This will help the company to stick to the gifting budget. So far, the best platform that can offer all the services needed for corporations to gift easily and efficiently is GiftPesa. 

• Personalization features

Everyone loves when their name is on something special. When personalized e-vouchers are sent to employees or clients, they feel valued and special. Imagine receiving a gift specifically designed for you. This will be cherished for life and be remembered.

• The expiry period and terms

If possible, choose a gift with a longer expiry period. With GiftPesa, you do not have to worry that your gift voucher will expire sooner. You can use your gift voucher as long as you wish and only when you want to. Users have up to 12 months to redeem their e-voucher as they please. 

What people have to say about GiftPesa

“My voucher has no expiry, so I need to worry about the expiry and I easily share it with my friends with just a click of a button on a phone.” Gilbert King

“Enjoyed using it. As long as one follows instructions it is seamless. Nice using the service today to shop at Naivas. A plus is that one doesn’t have to use the whole amount of the voucher. This is a game-changer in my view. Asante Sana. Looking forward to God willing to use it again. Also, the Naivas cashier was very much aware of the app and helped me navigate through.” Mike Gitonga    

“I enjoyed shopping from different stores including fueling my car. Awesomeness I would say.” Tom Mboya    

“This is the best E-voucher platform in Kenya. So fast, easy and flexible. Love it.” Wanjiku

 “Best of the best. Reliable and convenient…I’d recommend this a million times” Karimi Mwaniki

“The best electronic voucher system I have come across! Simple to use, very fast in redemption, and good customer service!..all retail supermarkets should embrace giftpesa if they want to retain their customers!!!”  Eliud Salijah recommends GiftPesa.

“I liked the fact that I could split my voucher the way I wanted and keep the balance for my next shopping trip. No forced spending”  Edwin Tanui

FAQ’S

What is Giftpesa? 

Giftpesa is simply a gifting platform that allows users to buy, send & redeem gift e-vouchers on their mobile phones

How can one buy a voucher?

By dialing *483*18#, select the buy option, the amount the authorize by entering your Mpesa pin

How can a voucher be sent?

The first step is to check whether you have a voucher and send the voucher to the contact you prefer by simply dialing *483*18#

How do I disburse gift vouchers in bulk?

First, create a corporate account with GiftPesa by visiting https://giftpesa.com/app/login. You can then buy and distribute e-vouchers in bulk

Is there a limit for buying and sending e-vouchers on a corporate account?

NO

How do I use my giftpesa eVoucher?

Visit any of GiftPesa’s redemption partners, select your preferred gift, and pay using your eVoucher. To pay using eVoucher, dial *483*18# or MPESA APP and, select redeem, then enter outlet Till Number and the amount.

Can I redeem the giftpesa e-voucher partially?

Yes, you can

How do I check my giftpesa e-voucher balance?

dial *483*18# and your balance will appear on top of the dialog box

Conclusion

You don’t cease to care about your employees, clients, or individuals because they’re far. By choosing GiftPesa, you will not only have an efficient and easy way to gift but also say goodbye to gifting anxiety. With the GiftPesa platform, you can send your employees, clients, and loved ones gift vouchers and allow them to choose the gift of their choice. It is one suitable way to establish strong relationships between employees and employers, individuals and their loved ones.

Ever had to scratch your head so hard and wished your brain had a reboot button? Thinking so hard for the perfect corporate gifts for your team? Or maybe you have a company function coming up and you need to find the right corporate gifts but you have no idea what your guests will like?

Planning for corporate gifts can be tedious and stressful at times. Having to buy gifts that will be accepted by your recipients may be hectic. Can’t find a trusted supplier that provides corporate gifts in bulk? Relax, Giftpesa got you covered. 

Giftpesa is a digital gifting platform that helps corporates to reward their employees with E-vouchers. We disburse bulk gift vouchers to recipients instantly. 

When you’re seeking to establish a business partnership, you need to make a lasting first impression. Sending mass-produced gifts is not a good idea because they have no impact on your brand.Try our customized corporate gifts, they make recipients’ eyes roll and face light up. Giftpesa customized gifts capture the attention of the potential audience. 

A branded T-shirt is a good gift but gifting your employees with an oversized or ‘Crop top‘ T-shirts are where we go wrong. Some companies gift employees without understanding the purpose of corporate gifts. It’s very important to know your recipients and make a good impression. If you are going with gifting branded T-Shirts then at least give them the right sizes. A Lot of these T-Shirts are turned into nightdresses and doormats in our homes. Sad. That’s a wasted resource. Ditch basic gifts for something unique that will positively impact your business. 

In the corporate atmosphere, gifting has a reflection. When you are sending corporate gifts to your employees, we expect to increase their commitment, satisfaction, productivity, and being part of their goals. When sending corporate gifts avoid making common mistakes such as gifting t-shirts and you haven’t considered the gender and size of recipients. Most of these gifts have a high chance of destroying the company’s reputation. When the recipient is not happy or does not feel comfortable with the gift, it all turns to the management. 

Giftpesa has gone overboard to ensure corporate gifts are well received by the recipient. Be it centennials or millennials, Giftpesa has everything for everyone. 

Why Giftpesa? 

• BULK DISBURSEMENT:

Giftpesa helps businesses to disburse bulk gift vouchers to multiple recipients at a go. Once the company buys bulk vouchers and disburses, the recipients receive a notification via SMS with the instruction on how they can utilize the Giftpesa voucher. 

• PARTIAL REDEMPTION:

With Giftpesa the recipient has freedom on how to spend the gift voucher. Giftpesa allows recipients to spend the evoucher anywhere anytime as per their budget and they can see how much they have spent and the balance in real-time. Unlike the paper gift voucher which one was not allowed to redeem partially. 

• 200+ REDEMPTION MARKETPLACE 

With a Giftpesa voucher, you get several redemption options across the country to redeem from. The E-voucher is redeemed from leading outlets such as supermarkets. Eateries, petrol stations, spa treatments, wellness, clothing stores, and Travel agencies.

• ABILITY TO RECALL UN-UTILIZED VOUCHERS

Giftpesa e-voucher cannot get lost, stolen, washed, mutilated, or become void. This is the best part about our gift vouchers. Recipients will have the freedom to enjoy their voucher without having to worry about the expiry date. Any un-utilized voucher is later credited back to the Giftpesa business account for further reallocation. Meaning the business won’t lose money on any un-utilized vouchers. 

Do you want to drive employee engagement and optimize performance in your company?

As the business world has become so competitive, many companies have gone overboard to ensure they connect with their employees and build a better business. So, how do you connect with your staff? Well, recognize and appreciate them with corporate gifts. As simple as that!

Here are some of the impacts of corporate gifts on employee engagement

1. Productivity

Committed employees have a sense of purpose. Employees who feel valued understand how their presence and hard work contribute to the company’s goals. With corporate gifts from Giftpesa, you can create a buzz among your team. Customizing corporate gifts for your employees helps fuel your employee engagement engine.

Corporate gifts help to improve performance and retain employees. Do you have a corporate gifting program in place at your company? If you haven’t already, now is the time to start using Giftpesa vouchers to boost your sales. Demonstrate to your employees that you are aware of their concerns and that they are important to the company. Show your appreciation with personalized corporate gifts and increase employee satisfaction. Utilize the power of corporate gifts to increase top-line revenue.

2. Customer and Employee Loyalty

Everyone wants to stay where they are appreciated, right? With so many competitors, many businesses have found deeper meaning in corporate gifts. Take your customers’ experience to the next level with customized gifts. Customer satisfaction will result when employees’ mental health is addressed.

Customers like to be reminded of their worth. With Giftpesa customized gift vouchers, you can send your customers a ‘thank you ’ gift for being your esteemed client. Have them glued to your brand and want more of your services. 

3. Lower absenteeism in the workforce

When employees have a sense of purpose, they get committed to achieving the organization’s goals. It’s important to recognize and reward employees. When employees are appreciated, they will want to be present to see through the company achieving its objective. Recognized employees understand how they fit into the company’s success. 

Make it a tradition to send corporate gifts to your employees. Corporate gifts give employees a reason to sacrifice for the sake of the company’s excellence. 

4. Profitability

We are all enthralled by numbers. In other words, when we talk about business, we’re talking about numbers. Data. Good numbers mean good business. However, most businesses fail to look beyond the database. What motivates good results? It is the employees and customers. Good relationships between the brand, employees, and customers will boost the company’s ROI.

If you take care of your employees and clients, the company will increase its sales. You’re probably racking your brain so hard because you don’t know how to achieve all this, right? Fret not, Giftpesa got you covered with perfect corporate gifts that will get your company in front of new prospects and increase sales. Also, get to motivate your employees to work extra hard with personalized corporate gifts.